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The Race for Operational Excellence: Supply chain Analytics

These days, achieving true operational excellence is impossible without a thorough understanding of your processes and how they relate to the needs of your staff or customers. Lean processes mean elimination of unnecessary work, reducing errors and focusing on what is really important. It is key to keep costs under control and to level production […]

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People Analytics: HR is a numbers game too!

We live in a talent economy and now more than ever, companies are realizing that with great people comes great business success. With the rise of ‘Great Place to Work’ contests and the popularity of LinkedIn, HR departments have gained significant strategic importance over the past few decades. Companies have recognized that when they have […]

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Geospatial Analytics: the importance of WHERE

This post was written by Oliver Belmans & Bram Vanschoenwinkel Data analytics are the ideal extension to traditional marketing: based on data, we gain insights into (potential) customers and their behaviour, so that we can target them in an even more personalised manner. The first of a two-part blog post zooms in on an important category of […]

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Analytics & Utilities: Smart Meter Data paves the way for future personalised energy tariffs

In this series, we will take an in-depth look at our current analytics projects in the utilities sector. We will primarily allow data scientist Jan Vercammen to speak to clarify the synergy between sector and solution. In the previous series, we already discussed the Customer Journey tooling and the Churn insights Tool. Today, we will […]

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Analytics & Utilities: the Churn insights tool predicts future customer behaviour

In this series, we take a closer look at some analytics projects for our energy customers. In a previous article, we already discussed an innovative customer journey tool. Once again, we will let Jan Vercammen speak. He will tell us more about a Churn insights tool, which is helping to solve one of the biggest issues plaguing […]

Analytics & Utilities customer journey tool
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Analytics & Utilities: Exploring customer journeys!

The versatility of analytics is still underexposed. All too often, analytics is lumped together with reporting and tracking, while it is a so much richer domain. That is why in this series, we will take a closer look at the many possibilities analytics has to offer. In order to gain more insight in various business processes, we […]